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Sign Enhancers American Sign Language Productions

Shipping & Returns

When you receive your merchandise, please do not write on the product or packaging or damage the box or product in any way until you know that your product works and you want to keep it.

If you need to return a damaged or non-functioning item within 30 days, the product must be sent back in ORIGINAL "LIKE NEW" CONDITION packaged in the ORIGINAL Packaging, or you will be charged a restocking fee.

Damaged merchandise must be returned to Sign Enhancers within seven (7) days after an RMA (Return Merchandise Authorization) is issued. Items that are received after seven (7) days from the date an RMA number is issued will not be eligible for credit or exchange.

For returns or exchanges and to request an RMA, please email our Customer Service Department SignEnhancers@iCloud.com

Repack the merchandise carefully and in original condition. Send the merchandise, packing slip and RMA confirmation prepaid with tracking to:

Sign Enhancers, Inc.

Attn: Returns Dept.

4450 La Crosse Ave

San Diego, CA 92117

Returns will NOT be accepted after thirty (30) days from the date of shipment

The item must be in the original carton and in "like new" condition, to receive a refund. An exchange or in-store credit will be issued if this criteria is not met. Original shipping charges are non-refundable. Special order purchases, opened videotapes, DVDs, computer disks and software are not refundable once opened unless defective. We reserve the right to charge a restocking fee for returns/exchanges.

Fast Shipping - All in-stock items are shipped within 72 hours after we receive your order. You should receive your order in 7-10 business days from the day the order was entered. Notices of any back orders are emailed immediately.

Package Carrier - We ship "Best Way "whenever possible. We do not deliver to P.O. boxes.

Express Delivery - For an additional charge, we can deliver your order overnight, two or three day air via UPS or Fed Ex. Orders must be received by 12:00 pm Pacific Standard Time to guarantee on-time delivery. Other express delivery services can also be arranged. Call for a quote on rush delivery charges.

Shipping Charges - See chart on order form for shipping charges to the 48 contiguous United States. Shipping charges for Internet orders over $2,000 will be actual shipping charge from carrier. Charges on invoices are estimates only.

Shipping Errors - Shipping errors must be reported within five (5) business days of receipt of order.

Damaged Items - If you receive an item that is damaged in shipping, please do the following:

  • Keep all packaging materials in the same condition as you received them. Claims cannot be made if packing materials are missing.
  • Report the damage immediately to the carrier (UPSTM, Postal Service, or other carrier).
  • Do not ship the package back to Sign Enhancers, Inc.; wait for the carrier to inspect and pick up the package.
  • Call Sign Enhancers, Inc. to report the damage so that we can process a replacement order.

Defective Items - If you receive an item that is defective in some way, please call Sign Enhancers, Inc. for instructions on returning it for replacement. If you have any questions about products or orders, just contact Customer Service: 800-767-4461 voice or SignEnhancers@iCloud.com.

8:00 a.m. to 5:00 p.m. Monday through Friday; Pacific Standard Time. Our representatives can answer most questions while you are on the phone. They can also help you with international or complicated orders.

Email correspondence is available 24/7 at: SignEnhancers@iCloud.com.

Written inquiries can be mailed to: Sign Enhancers, Inc., 4450 La Crosse Ave, San Diego, CA 92117

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